Refund policy

 

How do I make a return or exchange?

We want you to love your NUVS. However, we will return or exchange an item that meets the following conditions:

- Eligible returns must be received within 14 days from the delivery date.

- Unopened, sealed items may be returned for a full refund or exchange.

- We cannot accept a return (even within 14 days) if the product shows excessive wear or is damaged by misuse, alterations, or improper care.

- The acceptance of a return is determined on a case-by-case basis, and items purchased on sale are final and cannot be returned.

Can I modify or cancel my order?

To modify or cancel an order, please complete the form under the “Contact Us” section of the website. We will do our best to accommodate your request if possible.

Do you ship internationally?

Currently, we only ship to residents in the United States.